Username Post: Basic Grey's Customer Service        (Topic#1494943)
skybluepink
Veteran
Posts: 438
Joined: 08-27-07
skybluepink

I have the Basic Grey Magnetic Precision mat. Its got cuts in it and stuff from my knife. I emailed them to see if there is a way to fix it or do I need to buy a new one?

I emailed them a few days ago. I just got an email from them and they are sending me a new ma via ups!

How awesome is that? I think BG is my favorite company.
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Nancy Keslin
Queen
Posts: 38892
Joined: 03-30-06
Nancy Keslin
In response to skybluepink

Basic Grey has great customer service. I had some rubons that had portions "rubbed on" the sheet they came on. Sent me new ones and some extras.


 
Mama of a monkey
Mayor
Posts: 11452
Joined: 01-21-06
Mama of a monkey
In response to Nancy Keslin

I emailed them today about something and got a response within 30 minutes! Alot of companies would have taken alot longer (if at all) to respond... especially since it was just a general question and not something that needed an immediate response!

Basic Grey is Awesome!


 
johnsusan8
Diva
Posts: 6211
Joined: 09-27-08
johnsusan8
In response to Mama of a monkey

Wow! Impressive!


 
DivaDana
Diva
Posts: 7071
Joined: 05-07-06
DivaDana
In response to johnsusan8

great to know!!!


 
Thaiti30
Expert
Posts: 1109
Joined: 10-19-08
Thaiti30
In response to DivaDana

thanks for sharing guys i didn't know you could do that with scrapbook items/tools.I'm glad to hear that Basic Grey has wonderful customer service. yay!


 
Jennifer Priest
Governor
Posts: 20620
Joined: 06-22-06
Jennifer Priest
In response to Thaiti30

That is awesome and soo good to know. WOW!!


 
dixiecorngirl
Governor
Posts: 23932
Joined: 04-06-07
dixiecorngirl
In response to Jennifer Priest

Basic Grey has an awesome customer support...they actually believe in making their customers happy...what a concept!


 
tufano79
Idol
Posts: 3763
Joined: 05-14-05
tufano79
In response to dixiecorngirl

Basic Grey just rocks!!!

Hugs, Josie


 
SmartyPants
Diva
Posts: 6073
Joined: 09-14-05
SmartyPants
In response to tufano79

This is good to know!!!


 
Crystal B.
Diva
Posts: 8284
Joined: 10-22-06
Crystal B.
In response to SmartyPants

How neat Sad thing is there are a lot of people who take advantage of companies like that


 
Scrapkaty
Mayor
Posts: 10875
Joined: 02-11-07
Scrapkaty
In response to Crystal B.

That's so great to hear! Not only do they carry great products but they have fantastic customer service!


 
NoirCat
Guru
Posts: 2437
Joined: 01-24-06
NoirCat
In response to Scrapkaty

That's why they are one of my very favorite companies. Great stuff, great designs and now great customer service. Can't beat it!


 
Kelly Goree
Expert
Posts: 1761
Joined: 03-23-06
Kelly Goree
In response to NoirCat

I'm so glad the awesome folks in the office took care of you. I'll be sure to pass this thread along as it will make their day!

Thank YOU for your continued support of BasicGrey !

k.


 
lilmrmaid
Angel
Posts: 59247
Joined: 09-26-04
lilmrmaid
In response to Kelly Goree

I love Basic Grey products.


 
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