I bought a slice from M's and it didnt cut a straight line, there were tears in the paper. I returned it for another one ... did the same thing so I got a 3rd one which we opend right there and saw it for themselves. They also told me those machines would be going back (they were clearanced out for $40.00) and they wouldnt be bringing the product back LOL!
Then I go in there to see all the new line ect. Maybe I should go back & buy a machine which isnt clearenced?
That is odd. Mine doesn't tear paper and it is an older one. I absolutely love it. The only time I've had a problem is if the glass mat isn't sticky enough or if the paper is too think.
Did you home the machines? If they are not Homed they will not work correctly. I had trouble with tearing with mine and the person at the scrapbook store told me how to Home it. I do that everytime i use it if I've taken it to a crop or moved it around a lot.