Username Post: Scotch (ATG) Customer Service Kudos        (Topic#1581051)
flintridgescrapper
Diva
Posts: 5286
Joined: 07-17-09
flintridgescrapper

Just had to share a good customer service story. I've somehow (if you'd see my room after a scrapping night, you'd understand why) lost the black piece that goes on the used tape to hold it one the spool of my pink ATG. I made do, but it was aggravating as it would come off after making a few rounds.

I emailed their customer service, asking if I could purchase one. Just got an email stating they were mailing me a complimentary one.

I just love it when companies will stand behind their stuff. It was totally my fault in losing it, but they want a happy customer! I've got two guns now, and I'll sure purchase another if I need it!


 
Kim222
Kim222 
Mayor
Posts: 14408
Joined: 02-05-06
Kim222
In response to flintridgescrapper

Love to hear about good customer service!!
Sometimes it seems to be the exception.


 
fknapoleon
Pro
Posts: 1706
Joined: 07-16-04
fknapoleon
In response to Kim222

That's awesome! Love companies with great customer service.


 
Henri Jean
Queen
Posts: 28786
Joined: 04-25-09
Henri Jean
In response to fknapoleon

I have two of them two - both acid free. One lives in my crop wagon and is packed for crops and the other is on my desk where I use it.


 
anda11
anda11 
Mayor
Posts: 13030
Joined: 01-29-06
anda11
In response to flintridgescrapper

I had heard they had great service. YEAH for you. I am so glad I bought mine.


 
dwelch
dwelch 
Diva
Posts: 5698
Joined: 12-01-06
dwelch
In response to anda11

If places only realized how far good customer services goes - and how many people learn of it!


 
New Kid On the Block
Posts: 3
Joined: 12-08-11
In response to dwelch

  • dwelch Said:
If places only realized how far good customer services goes - and how many people learn of it!



And so does bad customer service! My Craft Channel was one of my favorite sites to shop until I had a bad experience with their customer service (read non-existent!) and finally had to file a paypal dispute to put and end to it. I finally got my money back but still didn't get the product I wanted


Edited by angela.speir on 09-25-12 03:04 AM. Reason for edit: No reason given.


 
angie girl
Diva
Posts: 6826
Joined: 11-16-07
angie girl
In response to angela.speir

  • angela.speir Said:
  • dwelch Said:
If places only realized how far good customer services goes - and how many people learn of it!



And so does bad customer service! My Craft Channel was one of my favorite sites to shop until I had a bad experience with their customer service (read non-existent!) and finally had to file a paypal dispute to put and end to it. I finally got my money back but still didn't get the product I wanted




Did you come here just to find a place to rant about a company? Hope you're here to further enjoy the perks of what this site has to offer.


 
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