I'm new here, I've been desperately searching for help with my problem. I went to a Facebook forum where the people were rude, and I left the group. I emailed customer service who were NO HELP whatsoever, and I've been Googling like crazy trying to get help.
Anyway, my problem is hard to explain. It started a couple days ago when my original blade (I've had for a year) wasn't cutting properly. I took it out, looked like it had stuff in it, so I replaced it with a brand new one. Still wasn't cutting properly.
When it cuts now, it "taps" and doesn't make a smooth solid cut. It is not completing my shapes, either. As in, it cuts half of it, but doesn't complete the cut. Also is no longer cutting enough for me to weed my vinyl. I have adjusted the blade settings more times than I can count, I uninstalled and reinstalled the software, I turned off and unplugged the machine, I reset my computer, fiddled with the settings, to no avail. (I NEVER changed the settings when I changed the blade, nothing changed but the blade itself)
Customer service was ZERO help, they said there isn't anything they can do for me.
I took video of my problem, it is 3 minutes long, sorry about that. Is there ANYONE who can take a look at it for me and possibly tell me what's wrong all of a sudden? This is my livelihood, I have orders to get out and now I might have to cancel them because my machine won't work! Plus, in 1 week, I have my VERY FIRST EVENT that I am supposed to sell my items at! I have NOTHING for it! PLEASE HELP!!!