I can't live without this tool! Besides my trimmer, it is the tool that I consider to be most essential in my scrapbooking. I almost always use it for freehand use, but occasionaly use the templates.
Unlike, many that I have heard from, I find this tool very easy to use. The first time you use it, it may seem daunting but it is really very easy. It is fantastic for making intricate cuts.
My only two complaints are:
1- That it can be difficult to see what you are cutting at times due to the big circle around the blade.
2- I find that the blades need to be replaced quite often.
All in all, I love this product and recommend it highly to any and every paper crafter.