I had given up on these years ago because although I loved the way it worked originally, I could NOT refill it correctly and ended up throwing it away. When I heard they had a 'new and improved' one I ordered it. The case was very loose and came all the way off once, causing the tape to fall out. Needless to say I have not been able to fix it. I wrote to Herma, but they haven't bothered to reply.