I was soooo happy with my trimmer, up until my blade needed to be replaced. After contacting the company they told me that the blades were 9.99 for two and the shipping was 50.00. I then contacted the company to see if they would be willing to ship another way and she said that NO that system was set-up this way and that was that! I purchased the trimmer from a store approimately 4 years ago and the store has since been closed. I really felt that NO ONE wanted to help me! in the email she said that she was sorry about the cost of the shipping and hoped that I would continue to purchase Making Memories products!! why would I purchase another item when they won't even help me with this!!!