We have a 60-days, no questions asked, 100%
Money-Back Guarantee! If you are unhappy with any product
you receive, you may return it, undamaged and unopened, within
60 days of the date we shipped it and we will cheerfully refund
your purchase price. We encourage our customers to inspect the contents
of their package(s) as soon as their order is delivered to ensure that
you have plenty of time to take advantage of our 60-day refund policy.
Scrapbook.com will be unable to issue any type of refund after 60 days.
To qualify for the refund, product(s) must arrive at our warehouse
within 60 days of the original shipment and in the same condition
we shipped it - unopened, unused, and undamaged. Please repack
the products carefully for the return trip to avoid damage in transit.
Products that have be opened, used, or damaged in transit will
not be accepted for return and will be returned to the customer at
the customer's expense. If you believe there will be a problem with
the product reaching us within the 60-day period, contact our customer
service department to make special arrangements.
For our customers' protection, we maintain a very high level of quality
control on products shipped out of the Scrapbook.com Superstore warehouse.
Once in a great while a customer will inform us that they open a product
packaged by the manufacturer and the product is defective. In the
event you receive a defective product, please contact us immediately,
and we will give you the directions on how to contact the manufacturer
for a replacement product.
If the return is due to our error, we will, of course, refund your
return shipping costs. Please note that the original shipping charge
is non-refundable.
If you are planning on returning an order please contact
us here or call 1-800-SCRAPBOOK to request a return authorization
number.
Scrapbook.com is an Internet store with a large warehouse
distribution facility. We do not have a traditional brick-and-mortar
store. Since our customers are unable to physically visit us, we strive
to make shopping at our web store as close to the "real thing"
as possible.
Many customers inquire as to whether or not we have a catalog.
Since our inventory changes weekly it would be impossible to update
in print form. Although we do not have a print catalog, we like to think
of our online store as a virtual catalog. All of our scrapbook
supplies can be found in the store with a picture, price, and description.
Everything you need to know is right at your fingertips.
Scrapbook.com uses industry standard SSL encryption to ensure
that privacy is ensured for each and every customer transaction. When
you enter your credit card information it is transmitted to us in an
encrypted (digitally scrambled) format which is 100% secure and hacker
safe. For more information on how we protect your personal information,
please see our security and
privacy guarantee.
Shipping charges are calculated based on the weight of the
total package, the requested shipping speed, and the travel distance.
Shipping fees are not calculated based on the value of the order or
the quantity of the items in the order.
Countries outside the U.S. may charge you additional taxes, customs fees or brokerage fees upon delivery. Please check your local customs office for more information. These fees are your responsibility.
If you would like to know how much your order will cost to ship, simply
use the "quick shipping calculator" in your shopping cart.
Just enter your zip code and state, select your preferred shipping method,
and then click the "Apply" button. Your shipping charges will
be calculated before you enter any billing information.
For detailed information on shipping charges and shipping times, please
see our shipping
information page.
We do everything we can to ensure that shopping with us is as simple
and pleasant as possible. However, we both know that our computers sometimes
have a mind of their own! If this occurs, please do not hesitate to
call. Our staff is happy to help you. You can contact us by e-mail here
24 hours a day or by telephone at 480-832-5348 8:30 AM - 5:00 PM PST
M-F. Please note that only one coupon can be used per order.
If two coupon codes are entered into the coupon section of the online
order form, neither coupon will be accepted.
You may also place a fax or mail order. Click
here for details.
You should receive a confirmation e-mail within minutes of placing
your order confirming that we received your order. If you do not receive
it within 24 business hours, please contact us via email here
for assistance.
AOL USERS: Please be aware that AOL’s automatic SPAM filters
have been intercepting emails from our store to our customers and
placing them in their SPAM folder to be deleted. These include, but
are not limited to, order confirmation emails and shipping emails
containing tracking numbers for packages. If you have not received
an order confirmation email, please check your SPAM folder before
contacting customer service.
As soon as your order is placed we do everything possible to have
your order processed, packaged, and shipped as quickly as possible.
Currently, more than 95% of orders leave our warehouse in less than 1 business day. Take into
consideration the distance between our warehouse in Mesa, Arizona to
your destination. We know you are anxious to get your orders and start
scrapping, so we strive to get your order to you as quickly as possible and we make sure it leaves our warehouse fast.
Any orders that are 3-Day, 2-Day, or Next-Day are shipped the same business
day they are ordered before noon MST and will ship the next business
day if they are placed after noon MST.
Please note that if your shipping address is different from your billing address, there may be shipping delays if we determine that we need additional information from you to ensure that the order is not fraudulent.
Once
your order is shipped we will send you an order status e-mail with a
tracking number - if it's available for your shipping method - allowing
you to track your package while it is in transit. If at any time you
need information concerning the status of your order, you can access
your order info from our
order status page.
If you need further assistance you can contact
us here or you call 1-800-SCRAPBOOK (1-800-727-2726) 8:30 AM-5:00
PM PST M-F. In order for us to serve you better it is helpful to have
your order number ready.
Our customer service representatives are dedicated to ensure that each and
every customer receives a response as quickly as possible.
If
an item you ordered is out of stock for whatever reason, we will deduct
the amount of the out of stock item from the total and adjust the shipping
charge if applicable.
We understand that some of you will not be able to utilize particular supplies
unless the entire order is available. In these cases we ask you to indicate
a special request in the "Comment Section" of your order form.
We will be sure to contact you if a specially requested item is unavailable.
We are very sorry,
but we do not accept backorders at this time.
Our customer service department is here to help.
NOTE: Our customer service staff is available M-F 9:00 AM -
5:00 PM MST. After hours, please contact us by e-mail.
We will make every effort to accommodate your requests. You can contact
us here or call us at 1-800-SCRAPBOOK. If your order has not already
been shipped we will be happy to accommodate you. Additions lengthen
the processing time. For this reason, we encourage customers who are
interested in adding more than one or two items to place a separate
order.
At this time, we accept all major credit cards - MasterCard, Visa, American
Express and Discover - and PayPal.
There
are several ways our customers can obtain coupons. There is a page on
the website dedicated to coupons and specials which can be found here.
Some promotions are mentioned in our weekly newsletters, so sign up
today! Sometimes we'll send out special newsletters to our valued returning
customers. Also, there are often coupons for future orders enclosed
in your shipment.
We can only accept 1 coupon per order. If 2 or more coupons are entered
into the coupon section of the online order form, neither coupon is
accepted by the system.
You can contact us by e-mail, by phone or by USPS mail
Telephone: 1-800-SCRAPBOOK
Mailing Address:
SCRAPBOOK.COM SUPERSTORE
6024 East Main Street
Mesa, Arizona 85205
Contact us here
The Top Service Star next to
a store's name is a sign of superlative quality. It means that the store
is participating in Yahoo's Customer Rating Program, and that customers
who have ordered from that store have given it the highest ratings.
Those stores with a star are the "best of the best", with
at least 95% positive ratings. We've had hundreds of thousands of satisfied
customers and our order processing is quick and efficient. We listen
to our customers; we care about and will take care of you!
Yes. We are currently shipping
to more than 100 international countries including Australia, Austria, Belgium,
Canada, Denmark, Finland, France, France, Germany, Iceland, Ireland,
Israel, Italy, Japan, Netherlands, New Zealand, Norway, Spain, Sweden,
Switzerland, and the United Kingdom (Any State). We also ship
to the 50 United States, U.S. territories, and military PO boxes. If
you are interested in placing an order and we do not currently ship
to your country, please contact our customer service team here
to suggest your country.
We
do not sell wholesale. Scrapbook.com is a retailer and does not offer
wholesale pricing. We do offer discounts on some bulk purchases, but
you must contact Customer Service here
with your requests to see if this would be available for your particular
purchase.
If your product arrives safely, but has a manufacturing defect, please
contact
our Customer Service team . The manufacturer will have to be contacted
to replace the item, and our team can either give you the contact information
or contact them for you, depending on what the particular manufacturer's
instructions are for such occurrences. For detailed inquiries you can
see our Return Policy
An Electronic Book (E-Book) is a downloadable product, and not something
that will be shipped to you. If you need help downloading, please see
the Downloadable Product Instructions.
We want you to be happy with your purchase, and will refund your money
if you are not satisfied with the purchase. Please be aware that you
must contact us within 60 days of your purchase to receive the
refund. After that time, we no longer have access to your credit card
information and will not be able to honor the request.
To access your E-cut or E-Book, please follow these steps:
Refer to the email you received when you placed your order.
At the bottom of this email there will be a link that says "You
can always find out the current status of your order by going to…"
Left click on that link. This will take you to the order confirmation
page of our order processor. After each downloadable product, you
will see a red rectangle labeled "Download Now". Left click
on the rectangle. This will take you to a page that will ask for your
credit card number to verify that you are authorized to download the
items. You will not be charged for anything, it is only for verification.
After the credit card information is entered, you will see the order
confirmation page of the order processor again. This time, right click
on the red "Download Now" rectangle. A menu will come up.
Select the option that says "Save Target As" and then select
where you want to save the downloadable product. Make sure to take
note of where you are saving the file, so that you can find it again
at a later time. The computer will then save the file to your hard
drive.
If you have any further questions or are unable to find the confirmation
email, please contact
customer service.
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