Gemini plate warped then cracked!

  • Pinkpop
    I bought the full size Gemini die cut machine and even though I followed their sandwich directions so carefully, the plates began to warp immediately.
    To the point where one end of a plate was curved up, the other down!

    And after a few months of light usage, the cutting plate cracked.
    I had a very hard time getting Crafters companion to respond & offer a new plate, so I ended up buying a new one off Amazon.

    I'm really upset and worried now every time I use the machine if it will crack again. It's too expensive to keep replacing the plates.

    I'm so stressed using the machine, idk if it's even worth it, but I'm past the return window.
    Why are these plates so shoddy on such a costly machine?