Username Post: Grand Calibur handle broke,,,,
Posts: 14408
Joined: 02-05-06

    In response to CommaHolly

  • CommaHolly Said:
it just cracked right where the handle turns,,,,,no clue why. I wasn't doing anything I shouldn't be,,,I was cutting a spellbinders with the correct sandwich,,,,,,,the lady just said that different people's standing position, etc would put pressure in unusual places,,,,,,,,but that I had done nothing wrong, and they would be glad to replace it.

And thats exactly why I would support a company like that over another company even if they sold the exact same product.

Good customer service has always been one of my pet peeves.

NOTE: You are viewing an individual post. View the Entire Topic