Just had to share a good customer service story. I've somehow (if you'd see my room after a scrapping night, you'd understand why) lost the black piece that goes on the used tape to hold it one the spool of my pink ATG. I made do, but it was aggravating as it would come off after making a few rounds.
I emailed their customer service, asking if I could purchase one. Just got an email stating they were mailing me a complimentary one.
I just love it when companies will stand behind their stuff. It was totally my fault in losing it, but they want a happy customer! I've got two guns now, and I'll sure purchase another if I need it!