Username Post: My Cricut won't turn on!!!!        (Topic#1527013)
shae516
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Posts: 2978
Joined: 11-29-08
shae516

ACK!! It does nothing, repeat NOTHING when I hit the power button. I've tried different outlets, taken the cartridge out, unplugging EVERYTHING and it's not working. Grrrrrr......

Any suggestions? I've already emailed Provo Craft, but it could take up to 3 days.


 
crazycricut
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Joined: 04-02-09
crazycricut
In response to shae516

I just saw something yesterday on resetting your cricut. I will try to find it and get back to you!


 
mgl628
mgl628 
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mgl628
In response to crazycricut

How long have you had it? What about taking it back where you got it and exchanging it?? Or getting your money back?? Unless you have had it a really long time. Most stores have a 90 day return policy.


 
shae516
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shae516
In response to mgl628

Lynn, I've seen those reset instructions, but that's if the machine will turn on.

I've had it for a little over a year. DH got it from eBay, so no returns for me. I do think that it turned on at some point over night. I didn't have a chance to check it this morning, but will when I get home.


 
sweet1
sweet1 
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sweet1
In response to shae516

Try calling PC. I hear of ladies calling and getting wonderful service on the phone but not so much by email. I have no suggestions on how to get it to turn on myself. So sorry your baby is sick.


 
Resident
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Joined: 01-31-07
In response to sweet1

I would definately call PC. They NEVER answer their e-mails but are very helpful on the phone. Good luck


 
Tivi
Tivi 
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Tivi
  • Tivi on 02-02-10 06:51 AM
In response to nurse73

Which cricut do you have?


 
shae516
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Joined: 11-29-08
shae516
In response to Tivi

I actually did get an email response today! They said they needed a little more information and asked me to call CS. I tried again this afternoon and it did turn on. Maybe it was going on strike from being used so much!

Thanks for the advice and help!


 
New Kid On the Block
Posts: 1
Joined: 05-30-07
In response to shae516

Hi,

I have the same problem with my cricut, just suddenly stopped working. I've used it more this year but by no means has it been over used. It's 2 years old. Customer service told me that there's nothing they can do since it's past the 1 year warranty, then suggested I call some sewing machine repair shops. I've done that and have had no luck. Just wondering if you've had any luck getting yours to work again.

Thanks!

Anne


 
cporter
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cporter
In response to apancost

Mine just did the same thing. Its the old Cricut, I've had it for almost 3 years. I used it a little just a few days ago. All of sudden it just won't turn on. I'm holding out hope that it will turn on eventually, but it's just the weirdest thing.


 
HisGEM
HisGEM 
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Posts: 9675
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HisGEM
In response to cporter

Did you reset it? There are instructions on the cricut web site. I cant remember all of the steps, but you make sure all of the dials are on the lowest setting. I know you turn it on without a cart, move the housing unit (cutting) over to the side and push the red button. Move the unit back. move each dial (pressure, speed, size) up and down three times. Let the cricut sit for about 30 mins and hopefully it works.


 
Ms Jackie
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Ms Jackie
In response to HisGEM

At Christmas I had some what the same problem. I did the reset button. You have to move the housing where you blade goes. and there is a red button inside the right hand area, you have to look for it.

Nothing that I had read, helped. I called PC, and they ended up sending to reconditioned one. However, it turned out being my cord. But PC, replaced the machine. The only reason I know, they just wanted the machine, nothing else, and I plugged in the old cord, and had the some problem. Then I plugged in the new cord, and it worked.

I have had to call PC a few times, and they have always been very happy. Oh, my machine was one of the first ones that come out. They do stand behind their machines.


 
andrea m
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Posts: 15041
Joined: 04-27-10
andrea m
In response to Ms Jackie

I had the same problem and resetting didn't help. It was my cord also. The cord had come loose in the middle in the bar that connects the cords. If that makes sense. i unplugred it and pluged it back on and it worked fine.


 
ZeeB 
New Kid On the Block
Posts: 1
Joined: 07-11-11
  • ZeeB on 07-11-11 07:15 PM
In response to andrea m

I'm not a scrapbooker, but wanted to post this somewhere so others might benefit. (I like solving problems/puzzles)

I just purchased a Cricut Expression CHEAP. It was pretty much brand new, looks as though it had been used once or twice. It would not Power on. Checked the voltage of the Power Supply, it was fine, green power light came on. I saw online that lots of people have had this issue, where is suddenly won't do ANYTHING.
I found at least one solution:
With the unit plugged in, put a little downward pressure on the power connector at the back of the Cricut. Now try turning it on. You may have to apply a little light pressure down, and HOLD IT while trying the power button.
Did it come on?

If it did, read farther.

I took the unit apart, and found that the cheap DC Power adapter at the back of the unit is soldered to the board with three connections. One of them had snapped between the board and the inside of the adapter plug. (I suspect from being plugged in or unplugged. I see many users travel with them, etc) Pressing down on it caused the two parts to touch and power came on.
Using a soldering gun and a desoldering tool, I detached the connector, and raised the broken connector up a little higher. Reseated the connector into the board, and resoldered it, making sure the solder bonded the two broken halves of the pin.
Now it works like a charm.

I know most are not going to do this themselves, but perhaps you know someone who will do it for you. It cost me the price of some desoldering braid and about 2" of electrical solder.

If you found that this is/was also your problem, please drop me a line so I know I helped someone out.


 
New Kid On the Block
Posts: 1
Joined: 08-27-11
In response to ZeeB

You at least helped me figure out the problem with mine! It definitely works when I wiggle around the power cord in the back. I'll have to see if my brother can help me fix it. Thanks!


 
Vallee
Vallee 
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Vallee
In response to emmelynsj

I had a similar problem where my cricut wouldn't turn on and when dh unplugged the cord from the back the middle came out of the adapter. I called PC the next day and they are sending my a replacement cord free of charge. I am hoping that is the only problem. I've had my bug for quite some time now and I don't know if I have the to replace it.

Good luck!


 
Bug4115
Resident
Posts: 103
Joined: 08-17-11
Bug4115
In response to Vallee

try getting a new power cord from radio shack. look at the voltage and what it needs or some kind of store that sells electronics or cricut parts


 
New Kid On the Block
Posts: 1
Joined: 04-14-15
In response to Bug4115

HELP. I have a Cricut Expression. It has been in the box for about 3 years!! but just recently got it out and used it...no problems. ...worked fine a few days ago. Turned it on today ...loaded the mat...and then it makes a noise, shuts off and I'm getting a smoky smell but no smoke. It won't turn back on. I shut it off and try again later...still nothing. I did talk to someone at Cricut and she was nice but no help. Suggested it might be the power cord. The light on mine is green so I would think that wasn't the problem? Any help would be appreciated. Thanks.


 
COMojo 
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Posts: 2
Joined: 02-12-07
In response to s.eickhoff

OKay- So i have a cricut expressions 1 that one day suddenly refused to turn on- the power button would sort of glow when I pressed it but it wouldnt do anything else. After a very dissappointing session with the help desk and trying reset several times it worked for a day or two and then stopped again. KNowing there was nothing more the help desk could do, I purchased a ex2 and moved on. Not having the heart to toss a machine like that, I took the old EX1 to my Dad who is a techy electrician.. he opened it up and changed the innards of the power button and it worked again. This time it lasted for quite a while- I gave it to a friend who has been using it for a while- yesterday she called me and told me sadly it had gone bad again. I went over to her house to retrieve it so we could try again and as she was showing me what it did she explained that she had interrupted it with the stop button when she had accidentally forgotten to adjust the posistion of the blade housing and it was cutting on already cut paper... I remembered that was the very same thing I had done. HMMMM> So anyway we got interrupted as she was explaining- and she inadvertantly left the strange glowing button on and we walked away... about twenty minutes later her husband walked past the cricut and said "hey its on". Sure enough the good bright glow was on and the machine was ready to cut, it worked... So for the past two days she has been limping through finishing her pages by touching the power button and letting it "warm up" until it turns on. This morning she told me it now works as good as new- suddenly the "bug" is gone. Just thought Id pass this on to those who are having this trouble- seems to be almost like a virus.... triggered by hitting the stop button during a cut. And a lesson in patience to solve it if you cant afford a new one.


 
Joanie R
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Posts: 2618
Joined: 01-26-15
Joanie R
In response to COMojo

I'd just like to throw in that a friend of mine experienced a problem with her cricut stopping in the middle of a crop. We looked up a youtube video on what to do. It took us through a series of pushing certain buttons to "reboot" the machine and after leaving it off for 30 or so minutes (as recommended in the video) it worked again. Technology, ugh!
This is all such good information, thank you all for sharing!


 
Nudgy 
New Kid On the Block
Posts: 1
Joined: 04-09-16
  • Nudgy on 04-09-16 04:06 PM
In response to shae516

-Hello

My Family has had that problem to with the Crv001 we found out, that the relay connected to the power button circuit was bad, cause when the button was pressed down, we hit the relay with a screw driver, that made the lights flicker on for a split second. So after trail an error we got are cricket to turn on, and stay on. what we did was follow the wire's from the button circuit board, to the main mother board. Those wires are in the Top right It has 4 wire's Blue - Black - Yellow - Red. This is a connect that can be unclipped easily with out sodering or any of that stuff. So I bridged the "Yellow" and the "Red" wire together, and now my cricket is on, You would have to either find a new and worked power button circuit, or what a little imagination, you can hook the yellow and red wire to button and mount it some where.

Hope This helped! And Good Luck

(Sorry if there was spelling errors, We all make mistakes!)


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