I have actually had this happen with a couple of mine. However, the first one may have been overloaded. The second one, I had just opened and loaded a few pages.
To fix it, I just used some E600 glue to adhere the metal spine back onto the album. I let it dry for a few days before putting pages back in. It has worked perfectly! I actually think it is much stronger than my other albums.
I had a problem with 2 of the we r memory keeper 12x12 leather albums. The covers on them bowed and the company determined that they were defective. They did not want them back and I have not purchased anymore of their albums since. (there is a picture in my gallery if you want to see).