Username Post: I'm never buying from Oh My Crafts again.        (Topic#1577133)
dominicsmama
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dominicsmama

For Mother's Day the husband and kids gave me money to order a Silhouette Cameo and a Sizzix Big Shot. I ordered then both on 5/12. The Big Shot was expected to be delivered the week of 5/20 and the Cameo 5/27. Well I have been waiting patiently and today I get a e-mail saying they will not be getting any Cameo's in tell the end of June and they wont mail the Big Shot in tell the Cameo comes in. They gave me the option of canceling the order or waiting and they would give me a $10 gift card.

I'm never going to order through them again why would I want the gift card? I don't know what to do. I used the 25% off coupon so I did get them for a good price or I wouldn't of gotten them plus I read good reviews about that company on here. The cheapest I can find now is amazon and that $266.00 which is higher of what I paid for my total order. I'm just very disappointed and frustrated. End rant


 
CommaHolly
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In response to dominicsmama

I know others have had the same problem. It's unfortunate.


 
Ohio4HMom
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In response to CommaHolly

I say cancel the order, wait for a 50% off coupon or sale at M's or somewhere and get it or order it at SB.com when they have free shipping

sorry you had such a bad experience

I've never heard of them before
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HisGEM
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In response to Ohio4HMom

Oh, I am so sorry. The sad thing is they have great prices (without a coupon and even better with) but their shipping sucks! I canceled an order from them after waiting a month for my item. IDK, I would probably would NOT cancel since I don't believe you can use a coupon on the actual machine at M's and that is like the best price around. I do understand your frustration though...Ultimately it is up to you if you rather wait or pay almost $60 more...


 
Unique scrapper
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Unique scrapper
In response to HisGEM

I agree with HisGem. I do not think that Ms carries the silhouette and I do not think that you can use the coupon on the Big Shot. You have waited this long, wait another few weeks. Or, see if you can pay to ship the one item and maybe still get free shipping on the other due to the price.


 
dominicsmama
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dominicsmama
In response to Unique scrapper

I think I'm going to ask them to ship the big shot now and keep the $10 and ask them to apply it to faster shipping when the item does come in stock. Depending on what they say then that will determine if I cancel or not.


 
SandraB.
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In response to dominicsmama

well, how disappointing is that? Hope it all works out for you in the end.


 
Sneezy1956
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In response to SandraB.

i've had good luck with them as long as something isn't back ordered then it's a hassle.


 
TJCraftyWitch
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In response to Sneezy1956

I have always had fast service with them, with the exception of once that I had to wait a tad longer, it was because they hadn't gotten theri shipment in as well. Its unfortunate, but sometimes its not something they could control. I would do as the one lady said and see if they will let you split the order, ship the one and apply the gift card to the cameo when its available. Or patiently wait.

I have yet to find the Big Shot any cheaper elsewhere, especially since you get a free die with it.


 
Cindyckj
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In response to TJCraftyWitch

I've never ordered from them before but i'm one who thinks that if ya don't physically have the item you shouldn't be selling it. Then they wouldn't have this problem. Not cool.

They seem to get ya over a barrell, with giving ya such a good price that ya can't find anywhere else. Good luck and I hope your two items come in sooner than they say!


 
ChansGram
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In response to Cindyckj

I ordered the same day (may 12) and got the same email today. I on the other hand, although disappointed, am going to wait it out. It isn't their fault that whoever makes the Silhouette can't keep up with the demand of their product.
I agree with who said - don't sell it if ya don't have it- but I would of rather buy it when I did and get the machine for $200.
Then wait till they ran another coupon. I'm just hoping that it comes sooner rather than later!
Although, I am anxious to play with it, I have plenty of other stuff to keep me busy.
Guess it gives me longer to watch YouTube vids!!


 
Cindyckj
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In response to ChansGram

Yah I would probably wait too for that price. lol Just gives ya time to buy accessories and watch the videos and omg the anticipation will be great!


 
MommaSaid
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In response to Cindyckj

I only ordered from them once. It was the string of lies I was handed each week -- the exact same lie each time -- that made me decide they would never get another dime from me, "Our shipment JUST arrived; you should get your item within a week." If the shipment has "just arrived," they wouldn't be telling me the exact same thing week after week.


 
CrimsonMama
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In response to dominicsmama

Is that a heavily discounted price? If not I would cancel the order and order from J's online or somebody with better order fullfillment and discounts, plus free shipping. Are they out of stock because of their price? I like this website because if they are out-of-stock at least you know it before ordering.


 
ChansGram
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In response to CrimsonMama

It did state before placing the order that they didn't have it and it would ship the end of May, now its the end of June. I wonder if they got an order of them, didn't order enough for the amount of orders they themselves received, filled the orders that they could and had to order more from the Silhouette company and that's why we have another month delay? Either way, it's a great price and I'll wait it out, I just hope it turns out for the best!


 
ChansGram
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In response to ChansGram

Just looked at J's online and didn't seem to find it, of coarse we all know how wonderful their search feature is!


 
HisGEM
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In response to ChansGram

I believe OMC is the ONLY place that accepts coupons for electronic die cutters. This is the reason why a good percentage of people purchased the Cameo from there. I know there was a lot of discussion about that. A lot of other vendors were upset about that because they cannot move the product as quickly. Some M's do sell Silhouette products, but not all. On the receipts it states you cannot use a coupon on sil products...just like for the Cricut. I have not seen any Sil products at J's. IMHO, I would wait. I actually received mine earlier than expected.

The product I was waiting for was marked as being in stock, but it was placed on back order after the fact. They were waiting on the manufacture. Since I found it at an affordable rate, I canceled the order and purchased it elsewhere.

I hope it works out for the OP and you too Trish!


 
shortmouse
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In response to HisGEM

I am not a patient person and I couldn't wait a whole month for something I wanted yesterday.
I have never heard of Oh My Crafts until today. When I did my research on purchasing my Big shot I found it at overstock.com. It was my first time shopping their and I got my Big shot plus one die for $69 with a $1 shipping charge. It only took a week to ship.


 
Cindyckj
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In response to HisGEM

OMG I knew that name sounded familiar! They sell on ebay too!

I had them in my saved sellers as "Bad seller" cause of the way they violate the rules there! They had like 20 products they were selling and they'd list hundreds and hundreds of the same item like the big shot and stuff which is a violation to have duplicate auctions like that and all they were trying to do was make it so that others who were selling the same thing couldn't get their products seen in all that mess.

Maybe they finally got caught for all those violations cause they are now "not a registered user" on ebay.

They had a 99.7 feedback which wasn't terrible really for someone that dealt with such a high volume.

Good luck ladies!!!!!


 
pinkpaperairedale
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In response to Cindyckj

I have ordered from them quite a few times. I did have to wait for an item but it did come when they said they would get it back in stock. When I find a good price, I am willing to wait for an item. I try to keep myself entertained by watching tutorials on youtube, etc. Ultimately, you get to decide if time or money is your biggest factor. Do you have other crafty supplies to enjoy if you decide to wait? I think other responses are correct... rarely does a company or store have discounts on these more expensive machines. The Cameo is very popular and it's possible that if you cancel, another shipper may have it on backorder, too. Best wishes as you make your decision. Ultimately, you will enjoy the products you get and hopefully all that fun will help you quickly forget the disappointment you feel now.


 
ChansGram
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In response to pinkpaperairedale

Haha! " do you have other crafty supplies to enjoy while you wait " yeah, 5 Cricut machines and over 100 carts- the Silhouette is just another thing to add to the arsenal! I can wait.


 
CommaHolly
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In response to pinkpaperairedale

if it helps, you can use a coupon on the big shot or big kick (same machine) at Michael's. I got mine for 50% off using a coupon there,,,,,

electronic die cutters, nope,,,,,,but the hand crank ones, yep.


 
CorrieW
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In response to CommaHolly

The problem with OMC is that they sell stuff they don't have in stock (it doens't say preorder, just looks like a regular item). At least they were willing to offer you something for waiting that is more than they usually do.


 
dominicsmama
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dominicsmama
In response to CorrieW

I wrote them a e-mail asking them to ship the big shot now and apply the $10 gift card to faster shipping when the cameo does arrive. I'm going to wait it out only because of the discount I received. I know it wasn't their fault but it all comes down to customer service which in on their shoulder's. I figured it will be over 2 months of waiting just to get the cameo to my door from the order date to when they expect it to arrive. Which stinks, and I told them that but again I can hopefully be a little more patient for a while.


 
Unique scrapper
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In response to dominicsmama

I think that you made a good decision. I hope that the wait will not be too long for you.


 
CrimsonMama
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In response to ChansGram

Yes, it could have happened that way. The manuf. might have only delievered a few. But my point is, they should not take your order or money until they have the units.


 
Sassie
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In response to CrimsonMama

i have heard sooo many negative things about there shipping. IF they didnt offer such cheap pricing they wouldnt be in business.

I would also recommend researching a site before placing an order. You would have found out this issue before, and spent the extra 100$ and had it when you wanted it.

I have a very very hard time trusting online stores. I just made my 1st purchase here, it was small because I just dont know. Then another website which is also high recommended & then today at joann's

I wish you well in this journey Id be bugging out by now if I were you. Also just a FYI, I just read 2 other ladys whom ordered the cameo from them on April 24th & then April 30th either have yet to come in. So looks like you will have quiet a wait on your hands .... Glad ya got your bigshot! I love my bigkick, I dont get it out as much as Id love to .... but I love him, and my next big purchase is going to be a Cameo but not from there for sure!!!!! LOL


 
Henri Jean
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In response to Sassie

Customer service is great here! And so is the shipping speed!

I order on the free shipping day - Wednesday or Thursday and have already recieved notification that my stuff is on the way. I alwyas get it in just days.


 
pinkpaperairedale
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In response to Henri Jean

I think that consumer law protects you from being charged until the item ships.... so hoping you don't get charged until it is in the mail. Maybe you can check it out with your credit card company.


 
Cindyckj
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In response to pinkpaperairedale

When I went to do an online search for Oh my Crafts my browser automaticaly gives suggestions and one was oh my crafts complaints and apparently in the past they've had 13 cases filed agains them with the better business bureau. That's kinda scary.

I'm gonna have to order from here again. I've ordered from here only once and it took like 5 days just to get it in the mail but this place I trust completely that if it says it's in stock it is in stock and have heard they have the customer service. So i'm just gonna have to save up and wait for a free shipping day Love this place

Really hope everyone gets there stuf from oh my crafts very soon cause they've already imploded on ebay recently.


 
andrea m
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andrea m
In response to Cindyckj

I ordered from them once and will never do it again. They have the worst costomer service. You shouldn't be selling something you dont have instock.


 
leslief
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leslief
In response to andrea m

I also had a problem with them. I waited WEEKS for my items. They originally said only one item was out of stock so I finally said to just send me the rest and I would thn pay for two separate shipments. When my stuff arrived, there were four things on back order-- but I STILL see them selling the things they told me were back ordered!!
Very frustrating!!


 
ChansGram
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In response to leslief

All the bad reviews are making me nervous! I can't remember if I've ever ordered from them in the past. If I have, it must not of been an issue! Still hoping for the best!


 
Expert
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In response to ChansGram

I've ordered from them a few times and have never had an issue. In fact I ordered both my Silhouette SD and Cameo from them. With my Cameo I pre-ordered it, but I did it early enough that I got part of the initial batch so I only had to wait for them to get it from SilAm...was a long couple of months, but totally worth it!


 
HisGEM
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In response to ChansGram

  • ChansGram Said:
All the bad reviews are making me nervous! I can't remember if I've ever ordered from them in the past. If I have, it must not of been an issue! Still hoping for the best!



Trish, I think it will work out. Up until that time I had to cancel my order, I never had an issue. The shipping is slow, but their prices are second to none. You will have your new toy before you know it...visit that link I sent you until then. You will learn a lot from there. I also suggest playing with the software and going to the file store while you wait.


 
Cindyckj
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In response to HisGEM

I wonder if they aren't selling these items till they make their minimum order amount and then placing their order with their manfacture/supplier on those big items?


 
Sassie
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In response to Cindyckj

Cindy I would bet that may be a factor. Its a large investment to have them "on" hand .. and what if it wouldnt sell, they would be out the cash. So on a business side I can see that happening ... but they should say just that. I would shop from them if I was told in advance I had to wait for a full minimum order to be placed for my cameo's order to be placed & shipped!


 
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In response to pinkpaperairedale

Only ordered from them once. Took forever to get my products.


 
kelseymel
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In response to deedee49

I've never heard of Oh My Craft.

And after reading this I'll never order anything from them.

Yikes.


 
Henri Jean
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In response to kelseymel

Same here!


 
dominicsmama
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In response to Henri Jean

I got an follow up e-mail from OMC today. This is what they said...

Thanks for your follow up, I completely understand. This is as frustrating for us here at OMC as it is for our customers. While we do not have control over the delays/error that may have occurred, we have taken every step to ensure that our customers were promptly informed once the information was received and offered free items for an error that is outside of our control. I understand that these efforts may be insufficient in some cases however we have done our very best to accommodate our customers in regards to this unexpected error.

I apologize for any further inconvenience however you have received free standard shipping, this method covers just one shipment. As per the checkout agreement, you understood that the order would be held until all items are available for shipment. Many of our customers have requested upgraded postage once the Cameo’s arrive from the manufacturer, we would be happy to upgrade your postage method to Priority mail in place of the gift cards originally offered. Please let us know!

So, they wont ship the big shot Plus the shipping wasn't free if they made me pay $15 extra because of the size. Oh well, I'll wait but I'll never buy from them again. Plus I have been checking this weekend everyday to see if they changed their website expected shipping for the cameo to late June from early June. They just didn't it today. Those poor people who bought the cameo over the weekend will have to wait longer as well.


 
Cindyckj
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In response to dominicsmama

Was wondering if there were any updated and did you ever get your stuff? I sure hope so.

And really they do have control by selling things they don't physically have and if there shipment is delayed then they need to delay selling them. But really who thinks to ask if they physically have the items they are selling.


 
Expert
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In response to Henri Jean

I've ordered from them..Shipping took a long time. But the prices are good.


 
ChansGram
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In response to Cindyckj

  • Cindyckj Said:
Was wondering if there were any updated and did you ever get your stuff? I sure hope so.

And really they do have control by selling things they don't physically have and if there shipment is delayed then they need to delay selling them. But really who thinks to ask if they physically have the items they are selling.



I finally did get mine- I ordered on May12 th and got it on
July 5th. Crazy amount of time, but I'm still happy I waited it out(instead of canceling the order). Love the machine and the price I got it for!


 
Cindyckj
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In response to ChansGram

I noticed they still weren't back on ebay and was really hoping you all that had ordered had got your stuff.

Thanks ChansGram. I was wondering


 
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