Username Post: Best customer service ever        (Topic#1675209)
ppilgrim
Idol
Posts: 3633
Joined: 04-18-11
ppilgrim

I don't know about you, but I've dealt with plenty of on-line retailers and NONE of them have customer service as prompt or as helpful as the folks on the scrapbook.com help desk. I don't need to contact them very often (maybe 3 times in the past 5 years) but they always impress me when I do.


 
Doreena
Queen
Posts: 29401
Joined: 11-20-05
Doreena
In response to ppilgrim

I agree 10,000%
I love SB.com!


 
Sewflake
Governor
Posts: 22977
Joined: 09-10-10
Sewflake
In response to Doreena

I too have had memorable service the only time I contacted them. Wonderful place to shop!


 
cindy312
Diva
Posts: 5748
Joined: 01-08-06
cindy312
In response to Sewflake

I totally agree! And, I'm 800 miles away, but no other packages than those from sb.com come as quickly, no matter where they're coming from.


 
Solitaire
Expert
Posts: 761
Joined: 12-10-10
Solitaire
In response to cindy312

Ditto. I received my order within 2 days! And it was on a Sunday!


 
Luvmyfam
Governor
Posts: 23473
Joined: 12-30-05
Luvmyfam
In response to cindy312

  • cindy312 Said:
I totally agree! And, I'm 800 miles away, but no other packages than those from sb.com come as quickly, no matter where they're coming from.



THIS! Plus my items are always packaged with care. I've never experienced a single problem.

I've had to contact customer service once, and that was to fix an error that I made with my own order. They were very friendly and fixed my goof immediately.


 
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