Product Questions for Nuvo - Embellishment Mousse - Burnished Bronze

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Questions & Answers

  • I am worried this product will dry out. I bought Inka Gold and it dried out in a hurry once it was opened. I found some tips for softening it, but they didn't work. Advice?   By: je2scrap (08-Jul-17) Helpful Question?  Yes  |  No Thank you! Report Inappropriate This question has been reported. Thank you!
    • Hi je2scrap,
      If your product starts to dry, you can sprits it with "purified or distilled" water. Just a light spray. NOTE: DO NOT add tap water, and do not touch this with you fingers. This will introduce bacteria which causes the product to grow mold.

      Additionally, we have changed the seal on the inside of the lid. This is to reduce the drying out when closed. If you purchase this product from S.com, please email me at - [email protected] and tell me how many you have purchased and I will send you the lid inserts for your products. I will need your full name, address and telephone number.

      Kind regards.
      Gary By: Tonic Studios (10-Jul-17) Helpful Answer?  Yes  |  No Thank you! Report Inappropriate This Answer has been reported. Thank you!

    • Sorry i haven't tried mine yet By: sgpyron (10-Jul-17) Helpful Answer?  Yes  |  No Thank you! Report Inappropriate This Answer has been reported. Thank you!
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  • I am worried this product will dry out. I bought Inka Gold and it dried out in a hurry once it was opened. I found some tips for softening it, but they didn't work. Advice?   By: je2scrap (08-Jul-17) Helpful Question?  Yes  |  No Thank you! Report Inappropriate This question has been reported. Thank you!
    • I received mine and it was already fairly dried. From what I have read and seen on Youtube it is supposed to be that way. I would not add water directly into the jar, people are reporting mold issues after you do that. What I do is take what I need out and then add water. You can always add more if needed. Hope this helps By: Trig (10-Jul-17) Helpful Answer?  Yes  |  No Thank you! Report Inappropriate This Answer has been reported. Thank you!
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