Pretty sure it was used
I received the item in a taped-together box. I'm fairly certain I received a returned powder tool. I don't have any problems with it, though. It's a pretty decent solution for sticky situations. I'm not fond of the scent of the powder. It's probably just talcum powder by Johnson & Johnson, so refilling it won't be difficult. I'd give it 4 stars if I hadn't gotten a used/returned one.