I have tried to call, left a message but no one has returned my call. My laser square is off by 3/8in. on one side and I tried to fix it like the paper work says, but that didn't work. I love the idea of this tool And would so love to get it fixed.
I received this amazing product for Christmas this year. It is SO much easier than laying out squares and the measurements involved for perfect placement. It is easy to dis-assemble for portability to crops and the such. Works great and the x and y axis are spot on. Another fabulous We R Memory Keepers products, and totally worth the money if you do a lot of traditional scrapbooking or paper crafting! Does not come with the two 9-volt batteries required, so be sure to pick those up when you order your machine.
I bought this when it first came out and was very disappointed after I had used it a few times. Unfortunately, I had it too long to return.
I ordered another and the improvement is great.
I love it.