I have never encountered this problem with any scrapbooking that I have been doing for years . The album is perfect for a Navy retirement chronicle I am making for my son. When I tried to load paper , almost every plastic loading page pulled out of the binding with a ripped hole in it. I am always very careful. To my delight , when I called to report the flaw, I was offered a refund or replacement. I really love the design of this album so I am hoping this one works for me. Everything else I received was perfect ...thanks !!
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