As evidenced by the fact that I made a considerable investment by purchasing all 64 mini ink cubes and not a single one work properly as evidenced by the photos I sent to BOTH Tim Holtz and Ranger Customer Service. First it was suggested that I try the Distress Ink Refresher, which I did, thus wasting an additional $10.00. Then customer service had the audacity to state that I was using the product incorrectly! SERIOUSLY? The photos that I sent were all stamped (press & twist) on smooth Neenah 110# cardstock. Not a single cube produce solid uniform coverage!!!
So customer service, rather than admitting that these were a defective product batch chose instead to insult my capabilities in using (or more accurately, incorrectly using) their product. I guess a good defense starts (and ends) with mean offense.
Ranger has made no plans to replace these expensive worthless items!
Maybe customer service should be renamed "Protect the Company" at all costs, regardless of how rude, unprofessional and disrespectful they go about it!
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