This felt like Sizzix was trying to save money any way they could. It was smaller than I expected, the instructions were not very clear, and the finished product was disappointing. I won't buy any more Thinlits without seeing the size and a video tutorial before I do.
I have not received this product yet but due to 2 deaths in my family I did not realize I should have received it on Mar 1. I contacted your customer service center and spoke to Paula. She was very pleasant, kind and understanding and said she would mail out a new one today. Thank you very much for replacing my order I apologize for not checking my email earlier but I have been so busy taking care of things dealing with the 2 deaths. This is the first time I have placed an order from you and I am very pleased with the service. Thank you again.