Loved this machine BUT...
I purchased this machine June 28, 2022. I did not receive it till around the 2nd week of August. Any way. it weighs 53 lbs and it was hard for even my husband to get a good hold on it to unbox it. Got it all set up in my new craft room, ready to go, and remembered I needed to register it. Well, hubby was at work, so I made the bad mistake of thinking I could easily turn it up a little and get the s/n. I was oh so careful, but as I was lifting it up, I thought I heard a funny noise but did not notice anything when I finally got it lifted up enough to get the s/n off the bottom. I took a little break, and when I came back into the room, I noticed it had come apart on top of the machine where the seam is that holds it together. Needless to say, I am heart sick over this, and I am afraid I have ruined a brand-new machine that cost me $349 plus $51 shipping to my home. My husband unscrewed the two screws that was holding it together on that side, and we did get it closed back up pretty well, but I tried running a few discs through and it split back open again plus making a really loud noise. I just decided I have more than likely ruined my beautiful machine. May be on future machines that weigh so much, Crafters Companion might re-think placing the s/n number someplace other than the bottom. I have 2 emails into them asking about repairs, but so far, they have not gotten back with me yet. I'm heartbroken!