How is shipping cost determined?

Cost is based on total package weight/size, chosen shipping speed & delivery distance.

You can track the location of your package on our site here.

What is your return policy?

We have a 60-days, no questions asked, 100% Money-Back Guarantee.

What do I do if I'm having trouble ordering?

If you're still having trouble placing your order, we're here to help!

I need to make an adjustment to my order

Our customer service staff is available M-F 9:00 AM - 5:00 PM MST by email and phone.

How do I apply a coupon code or get a freebie?

If a coupon code or freebie is available, there are many places to find it on our site.

Please use the forgot password tool.

How to find orders missing from history

Orders may be linked to an account using the order linking tool.

How do I unsubscribe?

You can find the unsubscribe button at the bottom of any of our emails.

Scrapbook.com Customer Service

Shipping & Delivery

How is shipping cost determined?
Cost is based on total package weight/size, chosen shipping speed & delivery distance.
Where is my order?
You can track the location of your package on our site here.
What is your return policy?
We have a 60-days, no questions asked, 100% Money-Back Guarantee.

Order Information

What do I do if I'm having trouble ordering?
If you're still having trouble placing your order, we're here to help!
I need to make an adjustment to my order
Our customer service staff is available M-F 9:00 AM - 5:00 PM MST by email and phone.
How do I apply a coupon code or get a freebie?
If a coupon code or freebie is available, there are many places to find it on our site.

My Account

Forgot password?
Please use the forgot password tool: Forgot Password
How to find orders missing from history
Orders may be linked to an account using the order linking tool.
How do I unsubscribe?
You can find the unsubscribe button at the bottom of any of our emails.

Contact Customer Service

To reach our customer service team via email you can fill out the form below or send an email to us at [email protected].
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A Note from Our Scrapbook.com Team

Here at Scrapbook.com, we recognize the worth of each person we serve. Whether you have a concern about a product or simply a question about scrapbooking in general, our knowledgeable and helpful staff is here to assist you. Come see for yourself why our customers have voted us a "5-Star Top Service" company at ShopperApproved.com, Yahoo, Price Grabber, Stella Services and more. Let us know how we can serve you! Learn more about us.

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A Note from Our Scrapbook.com Team