I COMPLETELY agree with Adarasmommy!
I was ecstatic when I bought this thing 3 years ago! I was a lettering junkie (still am!) and to be able to cut any font (within reason) at any size (pretty much) was like a DREAM!
First issue: at the time, lack of instruction. The 'manual" that came with this was so vague and only went over a few things. I figured out how to do lettering, but forget anything else. I see now there are videos out there on "how to". I don't believe the software is user-friendly, as a whole.
Second issue: cutting mats. I was told by Xyron these should last 6 months-ish. Huh. Mine didn't. If you use them frequently, it is only natural for the stick to become "less sticky". I ended up buying a spray adhesive to spray to the mats to compensate...and that was messy (because, let's be honest...hard to find the replacements anywhere locally!)
Which brings me to the third issue: Can't buy parts LOCALLY! SERIOUSLY! I had to drive almost 2 hours to find this machine to begin with....and maybe that should've been my first clue. What I found out at the Mega Meet (Expo) is that Xyron is NOT a great company to work with and many businesses just don't even bother. Well, who wants to have to rely on ordering online all the time and pay shipping? When something is need of replacing, I need it NOW..not in 7-14 days.
Fourth issue: Let's talk about the SUPPORT!! I went from an XP machine to a Vista 64 machine. Well, Xyron decided to "give" drivers for Vista 32, but OHHH NOOOO.....they weren't going to do anymore for OS above that. Nice. You fork out $400 for a machine and can't run it because technology moves SO fast and Xyron won't move with it??? BUT.....they "kind of" do. I've moved to a Windows 7 machine and if I want to run the dusty machine, I have to fork out an ADDITIONAL $100 for the software. REALLY (in a Seth and Amy tone of voice)! It's UNREAL! I mean, it's like buying a Geo car and Lexus! If I bought some cheapy thing, I would've expected to have to pay a little to upgrade...but come ON! $100 upgrade for a machine that was already paid out the nose for? Sorry. Not gonna happen.
You go jump on Sillhouette's website. There is the software/drivers (that are CURRENT) right on their website available for ANYONE to download at no additional cost.
I don't mind even paying a small fee for the work invested in updating software, but $100 is OUTRAGEOUS for a machine that cost me over $400 at the time.
Don't do it. You won't be happy down the road.