I was so excited to receive this machine, it unfortunately it has some flaws. The thread keeps getting jammed and the needle keeps hitting the need plate, despite ma king sure the needle is on correctly. Directions were fully read and a very experienced sewer threaded and checked the needle multiple times, and nothing helped. The reverse feature repeatedly jammed up the thread.
However We R Memory Keepers has great customer service and will be replacing my machine with other items. I called them and since I purchased it more than 30 days ago (I wasn't able to try sooner, because I don't have a lot of free time being a SAHM), it was out of return time, but they exchanged it for that items.
I really wanted to love this machine.I have been a sewer for sixty years and have never found a machine I could not master,but this is awful.I pre-ordered it before any reviews had been written,so my bad.I cannot get it to work properly and I've watched every video and asked every question. So sad.