Beautiful paper, but musty odor and had to toss
First time with an Echo Park product, Carta Bella.
This paper pad reeks of a musty smell. I tried airing out for 3 days, it not got weaker. I come near the table and get a whiff. I had to toss it today.
The look, feel, patterns, and colors of the pad are lovely. I am extremely disappointed.
It was purchased with 6x6 Flora no. 6 and the Essentials Bundle. Every paper product has the same issue in the package. I could smell it as soon as I opened the box. It remained on the hands a little, but went away after I washed them. What is the cause of this? I have no idea. Damp storage and it is musty? I have no clue.
I contacted Scrapbook and Echo Park. I have not heard back.
I don't know why the slow response from Scrapbook. I used to be pleased with their customer service.
I hate giving one star, but being unusable, I have no choice. If I hear back from Scrapbook or Echo Park with an explanation, I might be able to change it.
Edit:
I just wanted to let you know that Scrapbook.com did get back to me. They did not ignore my concern.