I received this machine on a Wednesday, set it up and noticed the load-unload button didn't work, then on Sunday when I tried to use it the carrier wouldn't move and made a grinding noise. So I'm sending it back for a full refund. The product has a learning curve and their aren't that many Youtube videos about it. I wanted it for the emboss and deboss possibilities and the fact that it can cut thicker materials but never got to try the thicker materials. Very disappointed.